| Customer service is our goal and always our first
and foremost concern.
Upon delivery of your Grade 1 Timepiece you have a 60
day inspection period.
We feature a 4 year warranty period, if your watch needs
work, we will either replace it or repair it.
During this time you may inspect the watch. At any time you may
return the watch to us for a complete refund .
If you chose not to keep your watch and/or are not happy with it
you may return during the 60 day inspection period for either a
refund or an exchange.
We ask for the following if you send in your timepiece:
- All links be returned to us with your watch if you have the
watch fitted to your wrist.
- Honor the 60 day inspection period.
- Include a note with your watch including your full name or the
purchaser's name. Explain the reason you are returning the watch
or exchanging it. Include your shipping address, day and night
telephone contact numbers.
- Email us first before you send it back. In some cases service
staff prefer to contact our clients personally on the telephone to
discuss matters.
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